Critizr is Europe’s leading VoC solution to drive customer-obsession. Founded in 2012, the Critizr platform is today used in 25 countries by more than 80 of Europe’s biggest companies, across 20 different sectors including retail, banking, travel, entertainment and hospitality.
It is transforming the way these businesses listen to and understand their customers, empowering their staff to take action and deliver a great customer experience every day.
The Critizr platform works as a multi-channel, single interface hub that captures insights at every stage of the customer journey – in-store, online, on mobile and through 20 third-party partners. Critizr then facilitates conversational response to feedback and powerful action across the whole enterprise – from HQ to the local branch level.
This empowerment of local teams – the frontline staff who can deliver a brilliant customer experience – is the key to Critizr’s success, since it transforms all employees into powerful customer champions in their own outlet.